Any problem faced by the customer regarding the working or make of the belt ensures that the company gives them a free replacement. They also have a very effective customer service call center. Customers facing any problems with regards to the Flex Belt can call up their help line any time they want .All their queries are answered at once and the problem resolved as soon as possible.
This efficiency in customer service ensures customer loyalty towards the product. In the long run this ensures the product of getting new customers basis the recommendations of the old ones.